How we collect, use, and protect your personal information
We are committed to protecting your privacy and handling your personal information responsibly in accordance with Australian Privacy Principles and applicable privacy laws.
Questions about your privacy? Contact us here
This Privacy Policy describes how WhatPillAU ("we", "our", or "us") collects, uses, and shares your personal information when you use our website and services.
Effective Date: This policy is effective as of 16/10/2025 and was last updated on 16/10/2025.
Australian Privacy Act Compliance: This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Health Information: We may collect health-related information through reviews and user interactions. This is considered sensitive information under Australian privacy law and receives additional protection.
We use your information for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
Third-party companies that help us operate our service (hosting, analytics, customer support). These providers are contractually bound to protect your information.
Reviews and ratings you submit are displayed publicly (with your chosen username, not your real name unless you choose to include it).
When required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business (with notice to users).
We use cookies and similar tracking technologies to enhance your experience on our website.
These cannot be disabled as they are necessary for the site to function.
You can opt out of these through your browser settings or our cookie preferences.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
Cookie Consent: We will ask for your consent before using non-essential cookies, in compliance with Australian privacy laws.
We implement appropriate technical and organizational measures to protect your personal information:
Data Breach Notification: In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Under Australian privacy law, you have the following rights regarding your personal information:
To exercise any of these rights, please contact us through our contact page.
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Retained while your account is active and for 2 years after account deletion (for legal compliance)
Retained indefinitely to maintain service integrity, but can be anonymized upon request
Retained for 2 years for analytics and service improvement purposes
Some information may be retained longer if required by law or for legitimate business purposes
Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place:
Safeguards: We only transfer data to countries with adequate privacy protections or under appropriate safeguards such as standard contractual clauses.
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Parental Rights: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records.
Teen Users (16-18): Users aged 16-18 can use our service but should have parental guidance when making health-related decisions.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Continued Use: Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.
Questions about policy changes? Contact us
If you have any questions about this Privacy Policy or believe we have breached your privacy, please contact us through our contact page first.
If you're not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
OAIC: 1300 363 992 | enquiries@oaic.gov.au | www.oaic.gov.au
By using our service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Last Updated: 16/10/2025
Version: 1.0
Compliance: Privacy Act 1988 (Cth), Australian Privacy Principles
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